General Terms and Conditions of the Service- und Tourismusmarketing Agentur TK GmbH
1. Area of application
For all orders via our online store the following terms and conditions apply. Our online store is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.
2. Contract partner, conclusion of contract, correction possibilities
The sales contract is concluded with Service and Tourism Marketing Agency TK GmbH.
By placing the products in the online store we make a binding offer to conclude a contract for these articles. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button Booking. Immediately after submitting the order you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The language available for the conclusion of the contract: German
We save the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.
4. Terms of delivery
Shipping costs are added to the indicated product prices. You can find out more about the amount of the shipping costs in the offers.
In principle, you have the possibility of picking up your order at Tourismus Information, Grünstraße 25, 12555 Berlin, Germany during the following business hours: Mo-Fr 10 – 16 o’clock within two weeks
In unserem Shop stehen Ihnen grundsätzlich die folgenden Zahlungsarten zur Verfügung:
When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the store, we will ask PayPal to initiate the payment transaction. The payment transaction will be executed automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.
Sofort by klarna
After placing your order you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account that is activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
After placing the order you will be redirected to the website of your bank. In order to pay the invoice amount via Giropay, you must have a bank account activated for online banking, you must legitimize yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction will be executed immediately afterwards and your account will be debited.
During the order process you will be redirected to the website of the online provider Amazon before the order process in our online store is completed. In order to be able to complete the order process and pay the invoice amount via Amazon, you must be registered there or register first and authenticate yourself with your access data. There you can select the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected to our online store where you can complete the order process. Immediately after placing your order, we will ask Amazon to initiate the payment transaction. The payment transaction will be automatically processed by Amazon. You will receive further instructions during the ordering process.
Cash payment at pick up
You pay the invoice amount in cash upon collection.
Die Ware bleibt bis zur vollständigen Bezahlung unser Eigentum.
7. Damage in transit
If goods with obvious transport damages are delivered, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.
8. Warranty and guarantees
The statutory liability for defects shall apply. Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the online store.
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.